Although we give every effort to make our terms as simple as possible if you need any clarification, please contact our helpful Customer Service Team.
The below Rental Terms apply ONLY for Bookings made through our website (drivalia.co.uk and drivaliavans.co.uk). For bookings that you made with Drivalia UK through other websites please refer to their advertised terms and conditions or your rental voucher.
1. Booking Procedure
Our booking reservation systems show you real-time availability and your reservation will be confirmed. We offer a simple yet comprehensive booking process that will allow you to reserve your vehicle easily.
Select pick-up and drop-off, location, dates & times. Available vehicle groups will display. You can filter our excess package results cover on the check-out page. Fuel type, transmission, or next to each vehicle group you will find a “click here link” for vans & an icon for cars with information on the vehicle. Prices are as a daily rate and the reservation total value.
Choose your vehicle by clicking “quote/book now.” Your booking information will be displayed. Vehicle, collection & drop locations, date, time & total amount of your reservation. You can then complete your details such as Name, Email, Telephone, and Flight Number.
Add extra items to your booking such as an additional driver, sack truck (trolley for help moving goods) GPS navigation, and baby seats. EMAIL confirmation voucher explaining all relevant collection information and details. Please ensure you have your confirmation email available in digital form or printed.
2. Payment Methods
We accept all Credit and Debit Cards. Please note that to be able to collect your car you either must have a credit card in the driver’s name for your deposit or you can upgrade to an excess waiver package that suits you and pay with your debit card. We do not accept cash payments under any circumstances.
Vehicle types may differ. The vehicles displayed, and models are our most common vehicles in the category. We will provide you with either this model or a similar vehicle in size.
We cannot guarantee that the make or model of the rental vehicle will be the same as the displayed on our website.
3. Vehicle Types
The vehicles displayed and models are our most common vehicles in the category. We will provide you with either this model or a similar vehicle in size and engine type.
We cannot guarantee that the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
You can find a full list of our vehicles available to rent on the Our Fleet page.
4. Cancellation Policy
Free cancellations apply to Drivalia direct bookings. Should you wish to cancel your booking please see our “Manage My Booking” page www.drivalia.co.uk/manage.
If you fail to tell us of your cancellation and therefore do not arrive to collect your reserved hire vehicle, we will charge you up to 3 days’ rental. Please note if you fail to meet the “Drivers Requirements” section below, a free cancellation is no longer valid.
5. Driver’s Requirements
Driver’s age. Min-Max age of drivers: 23 – 75 years old.
All drivers must hold a valid full driving licence for at least 1 year (2 years for van hires).
Drivers aged 23 -24 years will have an additional “young driver surcharge” of 30 GBP per day. Young drivers must have held their licence for 2 years and are permitted to rent vehicles that are mini to compact size and vans up to, and including, a short wheelbase (SWB).
Drivers Licence: International hirers must present a valid license from their country of residence and their passport. If the licence is not written in English, then an international driver permit is also required.
Hirers from any sanctioned countries require referral to our Insurers prior to the start of the hire.
We do not accept North Korean driving licences.
Hirers must bring, a full valid licence, utility bill, and a bank statement or proof of income (for UK residents) these must be dated within the last 3 months.
These must match your licence address (hirers may be asked to pass an address check). We cannot accept debt demands as proofs.
DVLA check code is required for UK hires click here for info on obtaining the DVLA check code. Business/company hires must have proof of business.
Points – endorsements:
Minor offences such as speeding/traffic signals are acceptable up to a maximum of 6 points. If you have any bans or convictions in the last 5 years, please call us before making a reservation.
6. Insurance Excess Waiver & Covers (Included in our prices)
Third Party Liability Protection (TP):
Third-Party liability covers the driver’s liability for damage to any third-party property. The hirer is still liable for the excess amount, as stated on the rental agreement. Excess waiver insurance can be purchased to reduce the excess amount.
Fire and Theft Waiver (FTW):
Theft Waiver limits the driver’s liability for costs incurred by fire or theft of the rental car – or damage incurred by the theft or attempted theft – up to 1500 GBP (except luxury cars), subject to the terms of the rental agreement.
Collision Damage Waiver (CDW):
Collision Damage Waiver limits the driver’s liability (excess) up to 1500 GBP (excluding luxury cars) if the rental vehicle is damaged, subject to the rental agreement. This protection applies to all authorised drivers of the rental car only.
CDW is an optional insurance cover we include in the rate due to advertising regulations. This can be removed at any time on request. For more information on this, please call reservations on 08000 75 80 75.
You can reduce your liability excess online or at the rental desk, various options are available at the rental desk.
Security Deposit: equal to your liability excess required to be taken from the main driver’s credit card. The security deposit is not held when zero excess is chosen.
7. Van Deposits and Covers
A zero deposit option is available if excess protection is taken out for hire on vans, these limit your liability in the event of any damage that may occur.
Drivalia vans insurance does not cover contents and multi-drop use.
Excess reduction on vans starts from just £11 per day for longer rentals, additional excess packages are available at the point of hire & online which the staff will be happy to discuss. Deposits can only be made with the hirer’s credit card @ 1500 GBP pre-authorisation.
Local van hirers are defined as: UK (residential address within 20 miles of a Drivalia Branch). UK hirers may be required to agree to and pass a credit – address check. Otherwise, they must hold a credit card with the excess value available.
Van hire mileage. UK Mileage allowance starts at 150 free miles per day depending on the length of your rental. For more information click here to see our van mileage table. Unlimited mileage is not available on van hire bookings.
8. Included in All Our Rates:
UK & Northern Ireland Daily Free Mileage: When you book a car online through Drivalia.co.uk you’ll get a standard, free 100 miles per day for rentals of 1-29 days. For hires over 30 days, the total weekly mileage is 500 per week. You can purchase extra mileage or unlimited mileage at the rental counter if you will need more. The charge for exceeding the mileage allowance is 0.20 pence mile, charged at the end of your rental.
VAT Local Tax: VAT tax to hire a car in the United Kingdom is 20%. Included in our online prices.
Road Fund Tax / VLF: Vehicle Licencing and road tax is included in our online prices
24/7 Nationwide Breakdown Assistance: In the unlikely event of a breakdown, please call 0151 282 8136 for assistance.
One Way Rentals: If the drop-off location is other than the pick up an additional fee is calculated in our rates. This surcharge is included in our rates and will show at the information banner at the top of the screen when a one-way rental is requested.
9. Not Included in Our Rates (Optional Extras):
- CDW for inbound US customers: From £10 per day (Customers who have their own CDW coverage, must show documentation) without this, the excess is full vehicle valuation.
- Sack Trucks/Trolley: For heavy loads, £8 per day bought online, £8 per day at the rental desk (weekly bookings £5 per day).
- Satellite Navigation System (GPS): £6 per day bought online, from £9.99 per day at the rental desk.
- Child Seat: £5 per day bought online, from £6.99 per day at the rental desk
- Additional Driver: £5 per day bought online, from £12 per day at the rental desk
- Free Extra Driver: we may offer a “Free Extra Driver” as part of a promotion. If you qualify for a free extra driver, confirmation will be via email as well as in your booking record for our staff members to see on the day of your collection. Please be sure to bring your booking confirmation.
- Cross Border Fee: For hirers wishing to travel from Northern Ireland to Republic of Ireland, a £25 fee will be charged to the rental.
10. Fuel Policy:
Our vehicles must are to be returned with the same level of fuel provided at the start of hire.
If you return the vehicle with less fuel than was provided, you will be charged £3 per litre for the missing fuel plus a re-fueling charge of £9.50. All charges are subject to VAT.
*No refund for any fuel at the end of the rental.
11. Important Information:
Unused rental days: Should the hirer decide to return a Drivalia vehicle back to our branch earlier than you originally planned, we shall not refund you for unused rental days.
Traffic Fines: If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a £55 traffic fine management fee per fine (the administration fee will be charged to your card provided).
Out of Hours Charge: If the pick up or drop off time is outside the rental branch operating hours there will be a £30/hour fee.
DVLA Call for UK licence Holders check: Failure to bring the code will result in a call to the premium rate DVLA number incurring an additional charge of £10.
Overseas Travel: Hirers can take their hire vehicle overseas. To avoid delay, please contact us in advance to allow us time to supply the required VE103b document. Green card cover fee and overseas charges apply if travelling to Europe, as well as between the UK & Republic of Ireland.
Drivalia does provide roadside assistance, but this extends to UK mainland only.
Free roadside assistance not included when taking the vehicle to locations off the UK Mainland. Customers will be liable for any recovery & roadside assistance costs incurred when the vehicle is off the UK Mainland. Hirers must provide their own “full European breakdown cover” which must be produced at point of collection of your hire.
Overseas Travel vans: SMALL VANS ONLY ARE ALLOWED to travel out of the UK or ROI i.e., Citroen Berlingo & Ford Transit Custom.
** Outside mainland UK classed as Offshore Islands, Northern Ireland, Republic of Ireland and mainland Europe
Please call for further information – 0151 515 3869.
We expect the hire vehicle provided to be returned in the same condition provided.
Valeting Fee: If the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear, a valeting fee of max £80 will apply.
Smoking Policy: We provide and implement a no smoking policy for all vehicles. If the vehicle is returned with odour of smoke, vape of other from any source, a charge may be levied to smoke clean. A fee of up to £300 to remove the smoke odour may be charged.
Pets: You are permitted to have pets in your hire vehicle provided they are in a carrier at all times. If the vehicle requires cleaning of pet hair or odour, then you may be charged a valeting fee at the branch’s discretion.
Hire Duration: As per our insurance regulations, hirers may not rent a vehicle for more than 90 days in any 12-month period. An extension of the hire period of rental vans is possible, however, all vans must visit the hire location in no longer than 30-day intervals, the van will be inspected by our staff to determine the condition.
City Car Contactless Locations: It is mandatory for safety and convenience that you complete the online check-in available before arrival at any of our contactless locations. In the event of any concerns at a contactless location, we ensure movement to the next nearest or most convenient location free of charge.
Email Promotions: The hirer may receive offers and promotions from Drivalia via email. If you wish to remove an email address, please click unsubscribe or email social@Drivalia.com
Registered UK Office:
Drivalia UK Ltd. T/A Drivalia
250 Bath Road
Drivalia reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts, or any serious incidents with Drivalia.